Privacy Policy

1. Information We Collect

We collect various types of information from users of the platform, including but not limited to:

• Personal Information: This includes your name, email address, phone number, and payment information.
• Account Information: This includes the details you provide when you create a user or creator account, such as your username, bio, bank account details, and profile information.
• Usage Data: We collect information about how you interact with the platform, such as login times, pages visited, features used, and interactions with other users or creators.
• Communication Data: If you contact us via email or other channels, we collect the content of those communications.
• Transaction Data: This includes details related to payments, such as payment method, transaction amounts, and related information processed through third-party payment aggregators.

2. How We Use Your Information

• To provide, maintain, and improve our platform and services.
• To process payments and transactions, including refunds.
• To communicate with you regarding your account, bookings, or services.
• To send you notifications about new services, updates, and promotions, if you've opted in.
• To analyze and improve the user experience, including personalization of content and recommendations.
• To investigate and resolve disputes, complaints, or any issues related to platform use.
• To comply with legal obligations, such as tax reporting or fraud prevention.

3. How We Share Your Information

• With Service Providers: We share your data with third-party service providers, including payment processors, email services, cloud hosting, and analytics providers.
• With Creators: If you book a service, we may share your basic account and booking information with the Creator providing that service.
• With Third-Party Data Providers: We may share user data with third-party data providers for platform enhancement purposes.
• For Legal Compliance: We may disclose information when required by law or to respond to legal processes.
• In the Event of a Business Transfer: Your information may be transferred if we are involved in a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on the platform and store certain information. Cookies are small files placed on your device that help us identify your browser and track your activity. You can control cookie settings through your browser, but disabling cookies may limit your use of certain features of the platform.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer. If you delete your account, we may retain certain information as necessary for legal, accounting, or auditing purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can update or correct inaccurate or incomplete personal data.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions.
• Objection to Processing: You can object to the processing of your personal data in certain situations.
• Withdraw Consent: If we rely on consent to process your personal data, you can withdraw consent at any time.
• Data Portability: You can request to receive your personal data in a structured, commonly used format.

To exercise your rights, please contact us at help@peerseek.io

8. Third-Party Services

PeerSeek uses third-party services, including payment aggregators and other platforms, to facilitate our services. These third-party services may have their own privacy policies. By using the platform, you consent to the collection and use of your personal information by these third parties as governed by their privacy policies. We encourage you to review their privacy policies before interacting with such services.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on the platform and update the effective date. Your continued use of the platform after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

AscendLink Technologies Private Limited

WeWork BlueOne Square, 246, Phase IV, Udyog Vihar,

Gurugram, Haryana 122016

Email: help@peerseek.io